Privacy Policy

Effective date: 9 October 2026  ·  Applies to: erpbahrain.com

1. Who we are

BAHRAIN ERP provides ERP, CRM, AI and digital transformation services to businesses in the Kingdom of Bahrain through this website. BAHRAIN ERP is part of Shyphan AI Solutions Pvt Ltd (“Shyphan”, our parent company, shyphan.com). Privacy and legal enquiries are handled by Shyphan’s legal team at legal@shyphan.com.

In this policy “we”, “us” and “our” mean BAHRAIN ERP together with Shyphan AI Solutions Pvt Ltd where they handle personal data for the purposes described here.

2. What we collect

Please do not send sensitive information (such as passwords, payment card numbers, health data or government ID numbers) through our forms.

3. How we use your data

• To reply to your enquiry and arrange a consultation, demonstration or call.
• To prepare proposals and, if you become a client, to deliver and support our services.
• To follow up on your enquiry by email, phone or WhatsApp. We do not send unrelated marketing without your consent.
• To keep the website secure, prevent spam and abuse, and fix technical problems.
• To meet legal, accounting and regulatory obligations and to establish or defend legal claims.

We do not sell your personal data, and we do not use it for automated decisions that have legal or similarly significant effects on you.

4. Legal basis

Under Bahrain’s Personal Data Protection Law (Law No. 30 of 2018) we process personal data where you have given consent (for example by submitting a form), where it is necessary to take steps at your request before entering into a contract or to perform one, where we have a legitimate interest that is not overridden by your rights (for example keeping our website secure), or where the law requires it. You may withdraw your consent at any time; this does not affect processing already carried out.

5. Who we share it with

These providers may only use your data to provide their service to us. If we ever sell or restructure the business, personal data may be transferred to the new owner on the same terms as this policy.

6. International transfers

Your data may be processed outside Bahrain, including in India (where our Zoho CRM data centre and Shyphan operate). When we transfer personal data across borders we take steps so that the transfer meets the requirements of the Personal Data Protection Law, for example by using providers with appropriate security commitments and contractual protections.

7. How long we keep it

We keep enquiry and conversation records only for as long as needed for the purposes in section 3. In practice this means while your enquiry or our relationship is active and for a reasonable period afterwards for follow-up and record keeping. After that we delete or anonymise them, unless the law requires us to keep them longer. You can ask us to delete your data sooner at any time.

8. Security

We use reasonable technical and organisational measures to protect personal data, including access controls, limiting access to people who need it, a hidden anti-spam field on our forms, and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach affects you, we will notify you and the competent authority as the law requires.

9. Your rights

Subject to the Personal Data Protection Law you have the right to:

• know what personal data we hold about you and obtain a copy;
• ask us to correct inaccurate or incomplete data;
• ask us to delete, block or stop processing your data where there is no lawful reason to keep it;
• object to processing, including direct marketing, and withdraw consent at any time;
• complain to Bahrain’s Personal Data Protection Authority if you believe your rights have been infringed.

To exercise a right, email legal@shyphan.com or contact@erpbahrain.com. We may need to verify your identity first, and we will respond promptly.

10. Cookies and local storage

This website does not use advertising cookies. It uses your browser’s local storage for a few convenience settings, which stay on your device and are never sent to us. Our live-chat widget (Zoho SalesIQ) loads after you scroll or interact with the page and may set its own functional cookies or storage items to recognise your chat session and visits. Those are controlled by Zoho and described in its privacy policy.

You can block or delete cookies and stored items in your browser settings; the chat widget may then not remember your session. If we add analytics or similar tools in future, we will update this policy and ask for your consent where the law requires it. You can clear stored items at any time in your browser settings.

11. Third-party links

Our pages link to other sites, such as official government sources, Zoho, WhatsApp and our parent company. We are not responsible for their content or privacy practices, so please read their policies.

12. Children

This website is intended for business users. It is not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has sent us data, contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it was last changed. Material changes will be highlighted on this page.

14. Contact us